Thank you for choosing our ladies’ handbags! To ensure a pleasant shopping experience, we have established the following return policy. Please read it carefully:
1. Return Conditions
- Item Must Be Unused & Undamaged: The returned product must be in its original condition—unused, unstained, undamaged, and with all tags, packaging (including original box, dust bag, and labels) intact.
- Return Timeframe: Returns are accepted within 3 days of receiving the item (based on the courier’s delivery record).
- Proof of Purchase Required: You must provide the original order details and proof of purchase (e.g., e-receipt or order confirmation).
2. Return Process
- Contact Customer Service: Submit a return request via online chat, phone, or email, providing your order number, product details, and reason for return.
- Approval Confirmation: We will review your request within 1-3 business days and notify you via email.
- Ship the Item Back: Once approved, ship the product to the provided return address and keep the tracking number for reference.
3. Shipping Cost Policy
- Non-Quality-Related Returns: For returns due to personal reasons (e.g., dislike, wrong size), the customer is responsible for return shipping fees (including outbound shipping and any potential customs/tariff fees).
- Quality-Related Returns: If the product has defects (e.g., damage, manufacturing flaws), we will cover all return shipping costs after verification and process a refund or exchange.
4. Refund Method
After the returned item is inspected and approved, we will issue a refund (excluding original shipping fees) to your original payment method within 3-7 business days.
5. Additional Notes
- Custom-made, promotional, or clearly marked “non-refundable” items cannot be returned.
- The return address may vary depending on the warehouse. Please confirm with customer service before shipping to avoid return processing delays.
For any questions, contact us at malaixiya1@hotmail.com or call +86 137-1487-5235 (Mon-Sun, 9:00 AM–6:00 PM).
Thank you for your understanding and support! We are committed to providing you with high-quality products and excellent service.
— [pliege] Team